To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Within Switzerland We ship orders within Switzerland via Swiss Post with complimentary shipping for all orders.
International Shipping For orders outside of Switzerland, we rely on FedEx for secure and efficient delivery, also with complimentary shipping for all orders.
Customs and Duties
Please note that customs duties and import taxes may apply to orders shipped internationally. These charges are determined by the customs authorities of the destination country and are beyond our control. Customers are responsible for any additional fees imposed by customs. We recommend contacting your local customs office for more information on potential duties and taxes before placing your order.
I still have not received my order
If you have not yet received your order, please don’t hesitate to reach out to us for assistance. Please send an email to store@theicestmoritz.ch, including your order number and the date of your purchase. We’ll do our best to resolve any issues promptly and ensure you receive your order as soon as possible. Your satisfaction is our priority, and we’re here to help.
Exchange and Returns Conditions
Your satisfaction is our priority. To ensure a positive shopping experience, we have implemented the following conditions for exchanges and returns:
Returns for Defects or Errors: In case of defective items or product sent in error, we offer free returns and exchanges. If you have received a damaged or incorrect item, please refer to the “return procedures” paragraph to get in touch with us, and we will be glad to assist you.
Returns for size or model changes: We are unfortunately not able to offer complimentary returns or exchanges in case of size or model changes. For this kind of returns, shipping charges will be responsibility of the customer. If you need to return or exchanging an item, please refer to the “return procedures” paragraph to get in touch with us, and we will be glad to assist you.
Return Procedures: To request a return or exchange, please contact our customer service at store@theicestmoritz.ch within the specified period. We will provide detailed instructions on how to proceed with the return or exchange.
Refund Timelines: Refunds for returned items will be processed within 20 working days upon receipt and verification of the returned item.
Shipping Charges: Shipping charges for returns due to defects or errors on our part will be covered by us. However, shipping charges for other types of returns will be the responsibility of the customer.
These conditions are designed to ensure fair and transparent handling of exchanges and returns while maintaining the quality and integrity of our products. For further questions or clarifications, please do not hesitate to contact our customer support team.
Thank you for your understanding and cooperation. We are here to help you have the best shopping experience possible.
The items received are incorrect or are defective
We apologize for any inconvenience if you’ve received incorrect or defective items. Your satisfaction is important to us, and we’re here to make it right. Please contact our customer support team at store@theicestmoritz.ch with details of the issue, including your order number and a description of the problem with the items. Providing photographic documentation, if possible, can greatly assist us in understanding and resolving the issue efficiently.
Standard procedure:
Contact Customer Support: Reach out to our dedicated customer support team via email at store@theicestmoritz.ch, providing necessary details such as your order number and a description of the issue. Including photographic documentation, if available, can help expedite the resolution process.
Evaluation: Our team will review your case and assess whether the items are indeed incorrect or defective.
Resolution Options: Depending on the nature of the problem, we may offer replacements, refunds, or other appropriate solutions to ensure your satisfaction.
Return Process (if applicable): If the return of items is required, we’ll provide instructions on how to proceed with the return process.
Follow-Up: We’ll follow up with you to ensure that the issue has been resolved to your satisfaction and to address any further concerns you may have.
Our goal is to ensure that you’re completely satisfied with your shopping experience, and we appreciate your understanding and cooperation in resolving any issues that may arise.
